Shipping policy

Shipping policy

Where we deliver
We deliver to all cities and towns across Pakistan. This website serves Pakistan only; our stores for other countries operate separately.

Delivery charges
We charge a flat delivery fee of Rs 199 per order anywhere in Pakistan, unless a promotion on our website states otherwise. The delivery charge is shown at checkout before you place your order.

Order confirmation
Before we dispatch your order, we confirm it with you by WhatsApp, SMS or telephone on the number you provided. Please make sure your phone number and delivery address are correct. Orders that we are unable to confirm may not be dispatched.

Processing and dispatch
Confirmed orders are usually dispatched from our Karachi warehouse within 1 to 2 working days. Our working days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or public holiday are processed on the next working day.

Delivery time
Once dispatched, orders usually arrive within 2 to 5 working days in major cities. Deliveries to smaller towns and remote areas may take longer. Delivery times are estimates and may be affected by weather, public holidays, strikes or other circumstances outside our control.

Our courier partners
We ship through established courier companies operating across Pakistan, including PostEx, Leopards Courier and TCS. The courier used for your order depends on your location and courier availability.

Tracking your order
When your order is dispatched, we send you the courier's tracking number by WhatsApp or SMS. You can use it to track your parcel on the courier's website or app.

Cash on delivery
If you choose cash on delivery, please pay the full order amount to the courier in cash at the time of delivery. The amount due is stated on your order confirmation. The courier collects payment on our behalf. Prepaid orders paid by card, mobile wallet or bank transfer have no amount due on delivery.

Failed or refused delivery
The courier will attempt delivery to the address you provided and may call you to arrange a suitable time. If the courier cannot reach you after reasonable attempts, or if delivery is refused, the parcel is returned to us. We may contact you to arrange a re-dispatch; an additional delivery charge may apply for re-dispatch.

Changing your address
If you need to change your delivery address, please contact us on WhatsApp as soon as possible. Address changes can only be made before your order is dispatched.

Damaged, leaking or incorrect items
Please inspect your parcel on delivery. If your order arrives damaged, leaking, or is not what you ordered, contact us on WhatsApp within 48 hours of delivery with a photograph of the item and packaging. We will arrange a replacement or refund in accordance with our Refund Policy, and we will cover the delivery charges for any return or exchange caused by damage, leakage or an incorrect item.

Contact
For any questions about delivery, contact us on WhatsApp at +92 340 0178918 or email buyalhasan@gmail.com.