Shipping Policy

Where We Deliver

We deliver to all cities and towns across Pakistan. This website serves Pakistan only. Our stores for other countries operate separately.

Delivery Charges

We charge a flat delivery fee of Rs 200 per order anywhere in Pakistan, unless a promotion on our website states otherwise.

The delivery charge is displayed at checkout before you place your order.

Order Confirmation

Before dispatch, we confirm your order through WhatsApp, SMS, or telephone using the number you provided.

Please ensure your phone number and delivery address are correct. Orders we cannot confirm may not be dispatched.

Processing and Dispatch

Confirmed orders are usually dispatched from our Karachi warehouse within 1–2 working days.

Our working days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or public holiday are processed on the next working day.

Delivery Times

After dispatch, orders usually arrive within 2–5 working days in major cities. Delivery to smaller towns and remote areas may take longer.

Delivery times are estimates and may be affected by weather, public holidays, strikes, or other circumstances outside our control.

Our Courier Partners

We ship through established courier companies across Pakistan, including PostEx, Leopards Courier, and TCS.

The courier assigned to your order depends on your location and courier availability.

Tracking Your Order

Once your order is dispatched, we send your tracking number through WhatsApp or SMS. You can use this number to track your parcel on the courier’s website or app.

Cash on Delivery

For cash-on-delivery orders, please pay the full order amount in cash to the courier at delivery. The amount due appears in your order confirmation, and the courier collects payment on our behalf.

For prepaid orders paid by card, mobile wallet, or bank transfer, no payment is due on delivery.

Failed or Refused Delivery

The courier will attempt delivery to the address provided and may call you to arrange a suitable time.

If the courier cannot reach you after reasonable attempts, or if delivery is refused, the parcel will be returned to us. We may contact you to arrange re-dispatch. An additional delivery charge may apply.

Changing Your Delivery Address

To change your delivery address, contact us on WhatsApp as soon as possible.

Address changes can only be made before your order is dispatched.

Damaged, Leaking, or Incorrect Items

Please inspect your parcel upon delivery. If an item arrives damaged, leaking, or incorrect, contact us on WhatsApp within 48 hours of delivery, with photographs of the item and its packaging.

We will arrange a replacement or refund in accordance with our Refund Policy. We will cover the delivery charges for any return or exchange caused by damage, leakage, or an incorrect item.

Contact Us

For delivery questions, contact Al Hasan Fragrances:

WhatsApp: +92 340 0178918
Email: buyalhasan@gmail.com