Privacy Policy

Al Hasan Fragrances operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or communicate with us.

If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the practices described below.

1. Personal Information We Collect

“Personal information” means information that identifies, or can reasonably be linked to, you or another person. It does not include anonymous or de-identified information that cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following information, including inferences drawn from it:

• Contact details: Your name, billing and shipping addresses, phone number, and email address.

• Financial information: Payment card and financial account information, transaction details, payment method, payment confirmations, and other payment details.

• Account information: Your username, password, security questions, preferences, and settings.

• Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your transaction history.

• Communications: Information you provide when contacting us, including customer support inquiries.

• Device information: Details about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information: Information about how and when you access, navigate, and interact with the Services.

2. Where We Collect Information

We may collect personal information:

• Directly from you, when you create an account, use the Services, contact us, or otherwise provide information.

• Automatically, through your device, cookies, and similar technologies when you visit or use the Services.

• From service providers, when they collect or process information on our behalf.

• From partners and other third parties.

3. How We Use Your Information

Providing and Improving the Services

We use personal information to process payments, fulfill and ship orders, manage accounts, remember preferences, send account and order notifications, process returns and exchanges, enable reviews, recommend products, and personalize and improve your shopping experience.

Marketing and Advertising

We use personal information to send promotional communications by email, text message, or postal mail and to display advertisements on our Services and other websites. These advertisements may be based on your purchases, cart activity, and other interactions with the Services.

Security and Fraud Prevention

We use personal information to authenticate accounts, secure payments and the Services, and detect, investigate, or address potentially fraudulent, illegal, unsafe, or malicious activity.

If you create an account, you are responsible for keeping your login credentials secure. Please do not share your password or other access details.

Customer Support and Communication

We use personal information to respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Purposes

We may use personal information to comply with applicable law, respond to valid legal requests, investigate or participate in legal proceedings, and enforce our terms and policies.

4. How We Share Your Information

We may disclose personal information in the following circumstances:

• With Shopify and service providers that support payment processing, shipping, fulfillment, IT management, analytics, customer support, cloud storage, and other business operations.

• With business and marketing partners to provide marketing services and advertising, including personalized advertising supported by Shopify based on activity across merchants and websites. These partners handle information under their own privacy notices. Depending on where you live, you may have the right to opt out of certain sharing for targeted advertising.

• At your request or with your consent, including to ship products or enable social media features and login integrations.

• With affiliates or within our corporate group.

• For business or legal purposes, including mergers, bankruptcy proceedings, compliance with legal obligations, enforcement of our terms and policies, and protection of our rights, our users, or others.

5. Our Relationship with Shopify

Shopify hosts the Services and collects and processes personal information about your access to and use of them to provide and improve the Services.

Information you submit may be shared with Shopify and other third parties located outside your country of residence.

We also use certain Shopify enhanced features that may combine information from your interactions with our store, other merchants, and Shopify. For processing associated with these features, Shopify is responsible for handling your personal information and responding to requests concerning your rights.

For more information, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

6. Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. Please review their privacy policies, security practices, and terms before providing personal information.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites. Including a link does not imply endorsement unless stated otherwise.

Information you share in public or semi-public spaces, including social media platforms, may be visible to others and used by them.

7. Children’s Information

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe your child has provided us with personal information, contact us to request deletion.

As of the date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information belonging to individuals under 16.

8. Security and Retention

No security system is completely secure, and we cannot guarantee absolute security. Information sent to us may also be vulnerable while in transit. Please avoid sending sensitive or confidential information through unsecured channels.

We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce applicable agreements and policies.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.

• Request deletion of your personal information.

• Correct inaccurate personal information.

• Receive or transfer a copy of your personal information, subject to applicable conditions and exceptions.

• Unsubscribe from promotional emails using the unsubscribe option in our emails. You may still receive non-promotional messages about your account or orders.

These rights may apply only in certain circumstances, and we may decline requests where permitted by law.

To exercise your rights, use the options available through the Services or contact us using the details below. For rights concerning information processed by Shopify, visit the Shopify Privacy Portal.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request.

Where permitted by law, you may appoint an authorized agent to submit a request on your behalf. We may require proof of authorization and direct verification of your identity.

We will respond within the time required by applicable law.

10. Complaints

If you have concerns about how we handle your personal information, please contact us.

Depending on where you live, you may also have the right to appeal our decision or submit a complaint to your local data protection authority.

11. International Transfers

We may transfer, store, and process your personal information outside your country of residence.

When transferring personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or relevant UK equivalents, unless the destination country has been recognized as providing adequate protection.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.

We will publish the revised policy on this website, update the “Last updated” date, and provide any notice required by applicable law.

13. Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information rights, contact us:

Al Hasan Fragrances
Phone: +92 340 0178918
Email: buyalhasan@gmail.com
Address: Karachi 75230, Pakistan